October 10, 2019

Never Lose Another Customer

Why should I return? I recently attended a chamber networking mixer at bar here in Phoenix. This chamber has their mixers there often and I have […]
August 1, 2019

Great Portillo’s Customer Experience

We recently were invited to a sneak peak meal at a new Portillo’s restaurant in Avondale, Az. This was a test to train their staff prior […]
July 10, 2019
Customer Experience

Do You SABOTAGE Your Customer Experience?

I have recently read articles on how companies attempt to make amends after a negative customer experience. In one article, it stated Delta Airlines refused to […]
July 10, 2019
customer satisfaction

Do Your Customers Return & Refer Your Business?

Your Customers are watching you… Does your staff go above and beyond Do you have a HAPPY team Do you really listen to your customers Do […]