T he Hart Experience

Who watches your business when you are not there?


Is your business suffering from a lack of returning and loyal customers?
Do you have company procedures and standards that aren't being followed?
Are customers leaving poor reviews of your company on your website or Yelp?
Are you receiving customer complaints via phone or from surveys?

W hether your business is brand new or well established, you may find yourself dealing with these challenges. Sometimes, all that's needed to turn things around is a fresh perspective on how your customers are viewing your business. That's what we provide at The Hart Experience. We call it a customer experience assessment, and we've helped businesses across the country transform their customer experience to realize increased sales, repeat customers, and higher referrals.
T he Hart Experience, you'll get a fresh perspective on the customer experience. Our Mystery Shopper Programs includes: Facilities & customer service review. Customer service training for management & staff. Quality review of products & services. Assessment Report including suggestions for improvement.
W ho we work with Restaurants, Hotels, Day Spas, Property Management, Senior Living Communities, Child Care, Entertainment, Retail, Health & Wellness, Home & Professional Services and Automotive Industries.

What makes us different? Timely reporting, customized reports, detailed shoppers, quality shops, personal touch, the owner (Debbie Hart) has over 25 years in the customer experience industry, you will have a direct connection with the owner on all Mystery Shops, Assessments, and Services. Request a Complimentary Mystery Shop
Many companies find it difficult to convey the importance of quality customer experiences to their employees. Sometimes it’s lack of training or incorrect hiring processes. Many times it’s difficult to pinpoint the problem areas. This is why it’s important to hire a professional mystery shopping company. We provide our clients with a customized reports that give them the answers they need. When you have secret shoppers weekly / monthly you will see more clearly the ways to increase revenue. Sometimes retraining is the answer or terminating underperforming employees. Let us at The Hart Experience help you put the WOW back into your customer experiences…