Hi Debbie, we’d love for you to start by introducing yourself.
I started my business in 2012 after researching other customer experience programs. I wanted to help restaurants, hotels, and other business owners improve their customer experience and increase revenue. I am where I am today because I have helped many business owners be successful.

Can you talk to us a bit about the challenges and lessons you’ve learned along the way. Looking back would you say it’s been easy or smooth in retrospect?
No, it’s been a challenge. Most of my clients don’t understand the importance of giving quality customer experience until they see the results. Also, it’s a struggle to find qualified mystery shoppers who can complete a shop and give pertinent information.

Thanks – so what else should our readers know about The Hart Experience?
The Hart Experience is a customer experience business that provides mystery shops for businesses. We specialize in evaluating businesses and educating them on the importance of getting the customer’s perspective. What sets us apart from larger mystery shopping companies is that all our reports are customized, and our shoppers are well-qualified in the industry. I am always proud to see reviews improve and hear from my clients that revenue is increasing. Every business can utilize mystery shoppers large or small. Customers now more than ever expect great customer experience and if they don’t get it, they will go elsewhere.

In terms of your work and the industry, what are some of the changes you are expecting to see over the next five to ten years?
In the next 5-10 years I see myself having more business opportunities out of state plus adding more qualified shoppers.

Pricing:

• Mystery shop fees are based on the number of shops and locations.

Contact Info:

• Website: https://www.thehartexperience.com
• Instagram: instagram.com/thehartexperience
• Facebook: https://fb.com/TheHartExperience
• Twitter: https://twitter.com/dbbhart
• Youtube: https://m.youtube.com/@thehartexperience