As a Business Owner, these steps CAN drive increased revenue
Pay attention to your customers needs – Be visible, talk directly to them when they visit, follow up on calls or emails immediately
Listen, I mean really LISTEN to your customers – Ask how you can make their experience better
Make “doing what’s best for you customer” the focus of your business – Be sincere when responding and resolving problems
Compensate your customers – Doesn’t mean give a free item, why not try a gift card so they return and you have a 2nd chance to impress them
Ongoing employee training – Mandatory team building activities
Hire hands on experienced leaders – Know your teams and how to help them be successful
Poor reviews – Discuss with staff and/or individual to determine best resolution
Dismiss individuals who don’t give 100% – No team effort no job
Smile – Create positive energy
Professional attire – Starts at the top
Respect customers – Respect team
Hire a professional shopper – Accurate customer experiences
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Is it your goal to keep customers returning and referring?
If so you have to start at the beginning of the year and continue all year. NEVER stop working with your team to build better customer relations. Your customers do business with people the know and trust…
We at The Hart Experience are here to help you keep your customers all year
Contact Debbie at The Hart Experience 602.717.3271 / Debbie@thehartexperience.com / www.thehartexperience.com