Customer Service

July 10, 2019
Customer Experience

Do You SABOTAGE Your Customer Experience?

I have recently read articles on how companies attempt to make amends after a negative customer experience. In one article, it stated Delta Airlines refused to […]
July 10, 2019
customer satisfaction

Do Your Customers Return & Refer Your Business?

Your Customers are watching you… Does your staff go above and beyond Do you have a HAPPY team Do you really listen to your customers Do […]
July 4, 2018

Are Your Profits Walking Out The Door?

Are you turning away business with high quote times? I recently visited a restaurant on a weeknight at 7 pm, and was quoted one hour wait time to […]
June 14, 2018

Are We Being Nickel And Dimed By Hotel Resort Fees?

Do you think of a hotel resort as a beautiful hotel sitting on a beach or golf course with a lot of amenities? Have you noticed […]