Business Reviews

November 8, 2017

Should You Respond To Your Business Reviews on Yelp and Trip Advisor?

YES! You must respond to every review — especially the bad ones! If you don’t respond to reviews, the impression is that you don’t care about […]
August 3, 2017

What Are The Real Reasons Your Restaurant Could Close?

The 6 Reasons Your Restaurant Is Losing Business & How To Avoid Closing The Doors If you want to keep customers coming in the door you […]
July 25, 2017

My Top 10 Jaw Dropping Discoveries Of Over 5 Years Of Mystery Shopping Part 2

Why you should hire a private mystery shopping company vs. a corporate mystery shopper 7.  Coaching available on customer experience best practices 8. Customer experience motivational […]
July 18, 2017

My Top 10 Jaw Dropping Discoveries of over 5 years of Mystery Shopping

Why you should hire a private mystery shopping company vs. a corporate mystery shopper 1.   You can engage one-on-one with the person conducting your shops 2.   You and the […]