Customer Experience Assessments
hen we conduct our assessment, we look at all components involved in the customer experience, and we interface with your team in all departments. Typically, our visits are announced so that you have the opportunity to really shine, but at your request, we can complete "mystery shops," where a member of our team poses as an ordinary customer and puts your employees through their paces.
During our visit, we document everything that happens, both in writing and through pictures. Following completion of the assessment, we share our findings with the Owner and/or General Manager, including suggestions for improvement and any specific areas for concern. The Hart Experience is unique because there is NO middle man involved you work directly with us.
Customer Experience Training
hen customers are essential to your success, you need a team that knows how to effectively communicate with them and help them feel valued at each interaction. As specialists in the customer experience, The Hart Experience can provide team training for your sales and customer service associates as well as your management team. We help you create a stellar experience from the first hello to the sales process. We show you and your staff how to react when challenges arise. We want to ensure your team is prepared for every situation.