There are so many ways to check reviews these days: Yelp, TripAdvisor, Facebook, Instagram, YouTube, Snapchat and websites. If you are considering a new restaurant or are traveling it’s a great way to find out the good and bad about a location before you visit.

It’s vital to the success of a restaurant or business to check their reviews often and respond to the good and bad reviews in a timely and positive manner. You want your potential customers to see you care and value their opinions and will go above and beyond to fix any problems that occur during their visit. You can also use it as an opportunity to thank them for doing business with you and invite them to return. Use your good reviews as a way to market your business!!

Remember when you are a part of a brand you want all your locations to get positive reviews. One location will definitely affect your other locations even if in another state.

The Business Pulse in the Phoenix Business Journal last month took a poll of people who look at reviews:

• 6% Never – I want to have my own experience
• 21% Rarely – Everyone has a unique perspective
• 26% Always – The more information, the better
• 47% Often – Especially if hosting a guest or it’s a special occasion

Do you want to lose revenue to bad reviews because you thought it wasn’t important to respond?

If you are serious about increasing Revenue and getting more customers to return and refer let The Hart Experience educate you on how to answer reviews and improve your customer experiences. Contact Debbie at 602.717.3271 or Debbie@thehartexperience.com www.thehartexperience.com

We offer complimentary mystery shops for first time customers…