Fresh Perspectives on your Customers Experience
Is your business suffering from a lack of returning and loyal customers?
Do you have company procedures and standards that aren’t being followed?
Are customers leaving poor reviews of your company on your website or Yelp?
Are you receiving customer complaints via phone or from surveys?
Whether your business is brand new or well established, you may find yourself dealing with these challenges. Sometimes, all that’s needed to turn things around is a fresh perspective on how your customers are viewing your business. That’s what we provide at The Hart Experience. We call it a customer experience assessment, and we’ve helped businesses across the country transform their customer experience to realize increased sales, repeat customers, and higher referrals.
Are your customer experiences costing your business returning and loyal customers?
Through our intensive review of your locations and facilities, we approach each interaction with an untainted view, the way your customers experience everything the first time they see your store, meet with your employees, purchase your products and/or services. If you have specific components you would like to have reviewed, we will address those, and we can always provide our own comprehensive analysis based on what has worked for many of our other clients.
Did you know that 71% of customers stop buying after a bad experience?
In addition to our assessments, we will work with your company to help you attract and retain customers. Let us help you create a buzz through our corporate event planning services, from a ribbon cutting and grand opening to a customer-appreciation event. Our cohesive marketing services provide all the support your company needs to surpass the competition and become a trusted resource for customers and their referrals.
We encourage you to contact us to learn more about how The Hart Experience can make a difference for your company. If you treasure your customers, you owe it to yourself to schedule your customer experience assessment now.
Here’s just a sampling of the kinds of businesses The Hart Experience can assist:
Restaurants
Hotels and Resorts
Spas and Salons
Retail Stores
Medical Offices
Automobile Dealerships
Call Debbie at (602) 717-3271 or email debbie@thehartexperience.com to get started!
When you sign up with The Hart Experience, you’ll get a fresh perspective on the customer experience. This includes:
Facilities and customer service review.
Customer service training for management and staff.
Quality review of products and services.
Assessment Report including suggestions for improvement.