What sets your company apart from the company down the street?

Recently I have experienced some above and beyond exceptional service I would like to share. I have dealt with poor landscapers for over 26 years in Phoenix however a few years ago a friend recommended her landscaper to me. WOW what a difference! He arrives on time and if I contact him for an emergency he will show up within hours. Do I mind that he’s slightly higher priced? Absolutely not.

I recently engaged in a company for an animated video to post on my website. I will admit, I am no expert so I needed some serious hand holding. I previewed the video numerous times before I approved it. After being approved everything was ready to go. When I went to post the video I realized I had made a big mistake with my email address. I figured I would have to pay again. However, the owner, Tom Shelton sent me an email and said they would fix it, no charge. The company topexplainers.com went above and beyond to help me.

What does it take to be better than the business down the street?

We have mentioned before the importance of “soft skills” however I prefer the term “power skills”. See below the statistics posted by Kirt Manecke on LinkedIn last week.

How often have you entered a restaurant, hotel, business or healthcare office and the employees lacked these skills? Every employee should understand or be taught the importance of smiling and having a positive attitude towards EVERY customer? Most of the problem lies in training and hiring. These skills are a critical quality when working with the public. Customers often base their return on the first impression, so why not make it an unforgettable one. If someone is going to refer you business they must get a WOW experience like I get from my landscaper and Tom Shelton @topexplainers. Customers don’t mind paying more for WOW experiences however you have to be willing to go Above And Beyond to earn their business.

We at The Hart Experience have been working with business owners for years explaining the benefits to hiring people with “power skills” and giving them quality training. Let us help you get more return and referring customers contact Debbie@thehartexperience.com 602.717.3271, www.thehartexperience.com

PS. We are offering a FREE business assessment through August 31, 2020.