Happy customers play a major role in bringing repeat business and business through word-of-mouth and referrals. When a customer service agent resolves a customer’s grievance with immense care and attention, the customer will talk about it to his friends and family. For this, your customer service skills must be excellent.
On the other hand, if your customer service team is indifferent to the customers’ issues, they will fail to impress the customers. Instead, they might even ignite some aversion towards your company. Your customers might not want to come back. According to the RightNow research paper, 82% of customers leave because of the poor customer service they receive.It is for you to decide to choose the side that you want to be on.
If you are seeing all of these problems or only a few, maybe it’s time to get a Fresh Perspective on your Customer Experiences… Contact Debbie Hart at The Hart Experience 602.717.3271 or Debbie@thehartexperience.com www.thehartexperience.com
“Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves” ~Steve Jobs