Don’t Read This If You Want To Continue Losing Customers!!!
Is putting the customer first a Strategy, a Culture or non-existent?
August 15, 2017
How Long Should You Wait For Your Lunch?
October 15, 2017Don’t Read This If You Want To Continue Losing Customers!!!
What does it take to give Ultimate Customer Experiences?
- Quality trained employees and management
- Respond to all complaints immediately
- Build relationships with customers
- Resolve customer problems in-house before they leave
- Smile and be attentive to customer’s needs
- Be knowledgeable about your product
- Thank your customer for visiting
- Have a quality product
- Friendly professional demeanor
- Never argue with customer
- Incentivize your customer to return
- Don’t make your customer wait to be acknowledged
- Pleasant helpful response on all phone calls
- Give a little extra to your standard service WOW them!!!
- Have a referral culture
Every customer represents thousands of dollars IN
- Marketing
- Potential spending referrals
- Lifetime value
Getting new customers shouldn’t be your #1 focus. Your focus should be on keeping the existing customers you already have!!!
Let The Hart Experience help you get a FRESH Perspective on your customer experiences by performing regular evaluations, mystery shops and soft skills training. Contact Debbie Hart 602.717.3271 Debbie@thehartexperience.com www.thehartexperience.com
