Don’t Read This If You Want To Continue Losing Customers!!!

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Business Technology Internet and network concept. Young businessman shows the word: Change management

What does it take to give Ultimate Customer Experiences?

  1. Quality trained employees and management
  2. Respond to all complaints immediately
  3. Build relationships with customers
  4. Resolve customer problems in-house before they leave
  5. Smile and be attentive to customer’s needs
  6. Be knowledgeable about your product
  7. Thank your customer for visiting
  8. Have a quality product
  9. Friendly professional demeanor
  10. Never argue with customer
  11. Incentivize your customer to return
  12. Don’t make your customer wait to be acknowledged
  13. Pleasant helpful response on all phone calls
  14. Give a little extra to your standard service WOW them!!!
  15. Have a referral culture

Every customer represents thousands of dollars IN

  1. Marketing
  2. Potential spending referrals
  3. Lifetime value

Getting new customers shouldn’t be your #1 focus. Your focus should be on keeping the existing customers you already have!!!

Let The Hart Experience help you get a FRESH Perspective on your customer experiences by performing regular evaluations, mystery shops and soft skills training. Contact Debbie Hart 602.717.3271

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