As we all recover from this pandemic it’s time to transform your company’s bad habits. It’s unfortunate that many companies have experienced a loss in revenue the last few months. The positive thing is that many companies have had to think outside the box and identify other avenues of revenue and reevaluate how they entice their customers to return. This has been a business saver. Now that businesses have or are starting to open some have reverted back to the lackluster customer service tactics. If you think that customers will return when they have a bad experience you are wrong, especially now that they have also changed how they buy and evaluated what they really need. Although you may be looking at ways to save a buck here and there, don’t make the mistake of doing that at the cost of a customer.
Signs Of Poor Customer Service
Are any of these bad habits creeping back into your business? If so, reevaluate what’s important- YOUR CUSTOMERS! Treat them right and they will reward you graciously by continuing to do business with you now and in the future.
Customers still prefer fresh food over frozen, portions that align with price, greeters at the door, someone to help when they have a question, sparkling clean / sanitized facilities (now more than ever) and that critical human interaction.
Our lives have changed in the last few months and it’s time we accept the change and think of all the positive things we have learned. Let this path towards better customer experiences and strong revenues revitalize your business. You have come too far to give up on your customers and employees.
Let us at The Hart Experience give you a fresh perspective of what your customer sees or hears when they contact or come into your business. Contact Debbie at 602.717.3271, Debbie@thehartexperience.com , www.thehartexperience.com
PS If you have been in or spoke with a business that you think deserves 5 stars please comment below. Next week’s article / blog will be about WOW customer experiences…