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August 15, 2017

Is putting the customer first a Strategy, a Culture or non-existent?

How do we turn our customers into raving fans? I have recently been reading more reviews of restaurants and hotels mainly for my business. I have […]
August 3, 2017

What Are The Real Reasons Your Restaurant Could Close?

The 6 Reasons Your Restaurant Is Losing Business & How To Avoid Closing The Doors If you want to keep customers coming in the door you […]
July 25, 2017

My Top 10 Jaw Dropping Discoveries Of Over 5 Years Of Mystery Shopping Part 2

Why you should hire a private mystery shopping company vs. a corporate mystery shopper 7. ¬†Coaching available on customer experience best practices 8. Customer experience motivational […]