The Hart Experience

October 26, 2018

Power Up Your WOW!!!

What does it take to give a WOW Customer Experience? Giving a WOW experience doesn’t necessarily mean you have to roll out the RED carpet, it can be […]
August 22, 2018

What Happened To Customer Experience?

Have Hotels Lost Their Customer Experience? On a recent road trip vacation spanning 11 days, I stayed in multiple hotel locations. I often arrived at my destination late after a long day […]
July 19, 2018

What Is Repeat Business Worth To Your Business?

In a customer experience article written by Shep Hyken recently stated that 89% of companies compete primarily on the basis of customer experience – up from […]
July 4, 2018

Are Your Profits Walking Out The Door?

Are you turning away business with high quote times? I recently visited a restaurant on a weeknight at 7 pm, and was quoted one hour wait time to […]