Service experience

September 3, 2020

Who Doesn’t Miss These Great Vacations?

Hotel guests say safety practices are more important now than ever… During the pandemic many hotels were forced to close or had minimal occupancy. As life […]
August 22, 2018

What Happened To Customer Experience?

Have Hotels Lost Their Customer Experience? On a recent road trip vacation spanning 11 days, I stayed in multiple hotel locations. I often arrived at my destination late after a long day […]
July 19, 2018

What Is Repeat Business Worth To Your Business?

In a customer experience article written by Shep Hyken recently stated that 89% of companies compete primarily on the basis of customer experience – up from […]
February 20, 2017

The BIG Mistake You Are Making With Your Customers

Why do we put are lowest paid employee at the front desk or answering phones? I am sure you feel just like me and become so […]