Service experience

August 22, 2018

What Happened To Customer Experience?

Have Hotels Lost Their Customer Experience? On a recent road trip vacation spanning 11 days, I stayed in multiple hotel locations. I often arrived at my destination late after a long day […]
July 19, 2018

What Is Repeat Business Worth To Your Business?

In a customer experience article written by Shep Hyken recently stated that 89% of companies compete primarily on the basis of customer experience – up from […]
February 20, 2017

The BIG Mistake You Are Making With Your Customers

Why do we put are lowest paid employee at the front desk or answering phones? I am sure you feel just like me and become so […]