Hotel guests say safety practices are more important now than ever… During the pandemic many hotels were forced to close or had minimal occupancy. As life […]
Have Hotels Lost Their Customer Experience? On a recent road trip vacation spanning 11 days, I stayed in multiple hotel locations. I often arrived at my destination late after a long day […]
In a customer experience article written by Shep Hyken recently stated that 89% of companies compete primarily on the basis of customer experience – up from […]