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September 3, 2020
Hotel guests say safety practices are more important now than ever… During the pandemic many hotels were forced to close or had minimal occupancy. As life […]
August 22, 2018
Have Hotels Lost Their Customer Experience? On a recent road trip vacation spanning 11 days, I stayed in multiple hotel locations. I often arrived at my destination late after a long day […]
July 19, 2018
In a customer experience article written by Shep Hyken recently stated that 89% of companies compete primarily on the basis of customer experience – up from […]
February 20, 2017
Why do we put are lowest paid employee at the front desk or answering phones? I am sure you feel just like me and become so […]