Restaurant Mystery Shopper

February 16, 2018

My recent visit for lunch at the El Encanto in OdySea

I took a friend to lunch on 10/17/17 at 12:00 p.m. at the El Encanto restaurant at the beautiful Odysea Aquarium in Scottsdale, AZ.  The restaurant […]
January 16, 2018

Questions You Should Ask Yourself As A Restaurant Owner?

Will decreasing my existing staff help increase my bottom line? I recently read a Business Journal article that Red Robin spokesman Kevin Caulfield said. “To remain a strong […]
November 28, 2017

Is Your Customer In The “Drivers Seat?”

Great service / Poor food I am sure you are like us and get tired of leftover turkey after the second or third day after Thanksgiving […]
November 15, 2017

Are You Good Enough?

What do your customers expect from you? Do you exceed your customers expectations? Do you feel “good enough”? Maybe. But good enough for whom? We must […]