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July 4, 2018
Are you turning away business with high quote times? I recently visited a restaurant on a weeknight at 7 pm, and was quoted one hour wait time to […]
June 7, 2018
Most dissatisfied customers don’t complain… I have read numerous surveys indicate the majority of dissatisfied customers don’t complain, they just never return. If you don’t know what […]
May 10, 2018
Why do I, as a customer have to fill out a feedback survey and relive my BAD experience? How many times do you have a bad […]
April 12, 2018
Slow Service Recently we visited a Chili’s in the Phoenix area. We had decided to go there because of a special they were offering that week. […]