Restaurant Management

July 4, 2018

Are Your Profits Walking Out The Door?

Are you turning away business with high quote times? I recently visited a restaurant on a weeknight at 7 pm, and was quoted one hour wait time to […]
June 7, 2018

Why You Must Hire A Professional Mystery Shopping Service

Most dissatisfied customers don’t complain… I have read numerous surveys indicate the majority of dissatisfied customers don’t complain, they just never return. If you don’t know what […]
April 12, 2018

Do You Return To A Restaurant If You Have A Bad Experience But Were Compensated?

Slow Service Recently we visited a Chili’s in the Phoenix area. We had decided to go there because of a special they were offering that week. […]
April 6, 2018

Why Should I Come Back To Your Restaurant?

“Moments of Magic” Gary Wilbers, coach, speaker, author, trainer says “Customer Service is About Creating Magic” One of my mentors Shep Hyken says you can either create “Moments […]