Professional Mystery Shopping

May 30, 2018

If You Think Customer Service Is A Hobby You Are Wrong

Recently I have posted and read numerous articles on Customer Experiences. I am amazed at how many unprofessional posts will get likes and/or comments on FaceBook […]
May 16, 2018

What Happened To The Smith Family?

Here are the top 5 reasons why the Smith family has NOT returned… They didn’t receive a WOW experience to encourage them to return? When I say WOW I mean […]
May 10, 2018

Do You Complete Feedback Surveys?

Why do I, as a customer have to fill out a feedback survey and relive my BAD experience? How many times do you have a bad […]
April 19, 2018

A Referring Customer Is A Happy Customer

Lost Revenue…. Last evening I attended a Networking Mixer at Mellow Mushroom in Phoenix at the Desert Ridge location. I was blown away that the restaurant […]