Professional Mystery Shopping
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December 18, 2020
Mystery Shoppers What are mystery shoppers? A mystery shopper is a subject matter expert in a specific field hired to evaluate a business, collect data, and […]
October 12, 2018
Is Internal Customer Service Hindering the Customer Experience? I recently had a friendly and professional Direct TV technician come to my house to install updated equipment. […]
July 4, 2018
Are you turning away business with high quote times? I recently visited a restaurant on a weeknight at 7 pm, and was quoted one hour wait time to […]
June 14, 2018
Do you think of a hotel resort as a beautiful hotel sitting on a beach or golf course with a lot of amenities? Have you noticed […]