Mystery Shopping
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December 18, 2020
By increasing your repeat and referring customers! Mystery shopping is a method used by marketing research companies and organizations that wish to measure quality of sales […]
August 22, 2018
Have Hotels Lost Their Customer Experience? On a recent road trip vacation spanning 11 days, I stayed in multiple hotel locations. I often arrived at my destination late after a long day […]
July 4, 2018
Are you turning away business with high quote times? I recently visited a restaurant on a weeknight at 7 pm, and was quoted one hour wait time to […]
June 14, 2018
Do you think of a hotel resort as a beautiful hotel sitting on a beach or golf course with a lot of amenities? Have you noticed […]