Mystery Shopping

December 18, 2020

How Can A Professional Mystery Shopping Company Improve Your Revenue?

By increasing your repeat and referring customers! Mystery shopping is a method used by marketing research companies and organizations that wish to measure quality of sales […]
August 22, 2018

What Happened To Customer Experience?

Have Hotels Lost Their Customer Experience? On a recent road trip vacation spanning 11 days, I stayed in multiple hotel locations. I often arrived at my destination late after a long day […]
July 4, 2018

Are Your Profits Walking Out The Door?

Are you turning away business with high quote times? I recently visited a restaurant on a weeknight at 7 pm, and was quoted one hour wait time to […]
June 14, 2018

Are We Being Nickel And Dimed By Hotel Resort Fees?

Do you think of a hotel resort as a beautiful hotel sitting on a beach or golf course with a lot of amenities? Have you noticed […]