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October 12, 2018
Is Internal Customer Service Hindering the Customer Experience? I recently had a friendly and professional Direct TV technician come to my house to install updated equipment. […]
July 4, 2018
Are you turning away business with high quote times? I recently visited a restaurant on a weeknight at 7 pm, and was quoted one hour wait time to […]
June 14, 2018
Do you think of a hotel resort as a beautiful hotel sitting on a beach or golf course with a lot of amenities? Have you noticed […]
June 7, 2018
Most dissatisfied customers don’t complain… I have read numerous surveys indicate the majority of dissatisfied customers don’t complain, they just never return. If you don’t know what […]