Customer Service

July 30, 2020

Why Is A Customer’s Perception A Reality?

Your customer’s perception is the key to ensuring GREAT customer experiences. If your customer’s don’t feel like you care about them they won’t return, much less refer your […]
July 30, 2020

Why Is It Important To Go Above And Beyond For Your Customers?

What sets your company apart from the company down the street? Recently I have experienced some above and beyond exceptional service I would like to share. […]
July 4, 2018

Are Your Profits Walking Out The Door?

Are you turning away business with high quote times? I recently visited a restaurant on a weeknight at 7 pm, and was quoted one hour wait time to […]
June 14, 2018

Are We Being Nickel And Dimed By Hotel Resort Fees?

Do you think of a hotel resort as a beautiful hotel sitting on a beach or golf course with a lot of amenities? Have you noticed […]