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July 30, 2020
Your customer’s perception is the key to ensuring GREAT customer experiences. If your customer’s don’t feel like you care about them they won’t return, much less refer your […]
July 30, 2020
What sets your company apart from the company down the street? Recently I have experienced some above and beyond exceptional service I would like to share. […]
July 4, 2018
Are you turning away business with high quote times? I recently visited a restaurant on a weeknight at 7 pm, and was quoted one hour wait time to […]
June 14, 2018
Do you think of a hotel resort as a beautiful hotel sitting on a beach or golf course with a lot of amenities? Have you noticed […]