Customer Experience

July 30, 2020

Doesn’t Your Customer Deserve A Great Experience?

Does Your Customer Experience Need An Overhaul? As we all recover from this pandemic it’s time to transform your company’s bad habits. It’s unfortunate that many […]
June 17, 2020

How Do You Respond To Poor Customer Experiences?

Recently I received and email from Cien Agaves in Phoenix. I didn’t pick-up a to-go order at the restaurant for Cinco de Mayo however the email […]
April 20, 2020

Are You Losing Revenue On Your First Impression?

How to Make a WOW First Impression It takes seven seconds to make a first impression, in-person or on the phone. How many times do you […]
April 20, 2020

Are Your Customers Happy?

Does your company truly care about your CUSTOMERS needs? I recently sought plumbing services for an issue in my home which turned into a nightmare experience. […]