Customer Experience

June 17, 2020

How Do You Respond To Poor Customer Experiences?

Recently I received and email from Cien Agaves in Phoenix. I didn’t pick-up a to-go order at the restaurant for Cinco de Mayo however the email […]
April 20, 2020

Are You Losing Revenue On Your First Impression?

How to Make a WOW First Impression It takes seven seconds to make a first impression, in-person or on the phone. How many times do you […]
April 20, 2020

Are Your Customers Happy?

Does your company truly care about your CUSTOMERS needs? I recently sought plumbing services for an issue in my home which turned into a nightmare experience. […]
January 1, 2020

Do You Give Businesses A Second Chance?

During the holiday season, we tend to interact with more people and businesses as we make our holiday purchases. While our patience tends to be lower […]