Customer Experience Program

September 6, 2018

Do You Really Know What A Great Customer Experience Looks Like?

Everyone loves and wants a great customer experience… I recently booked a networking event for our Shakers & Stirrers group at the Hyatt Place in Old […]
August 22, 2018

What Happened To Customer Experience?

Have Hotels Lost Their Customer Experience? On a recent road trip vacation spanning 11 days, I stayed in multiple hotel locations. I often arrived at my destination late after a long day […]
January 24, 2018

Why Should My Company Have A Customer Experience Program In Place…

The importance of providing an exceptional customer experience is becoming more and more critical to attract and retain customers. I was pleased to see that many of the leaders in the […]
November 9, 2016

Everything your business does contributes to—or detracts from—the customer experience.

Article by Steve DiGioia When it comes to customer experience, everything matters. The way a website looks and works, the way a brand’s service people talk with […]