Do your employees and management know how to enforce Covid guidelines in difficult situations? It’s so important that employees are being trained how to enforce guidelines […]
Is Internal Customer Service Hindering the Customer Experience? I recently had a friendly and professional Direct TV technician come to my house to install updated equipment. […]
I recently read an article titled “Offering Customers Convenience and Reap the Rewards” by Joseph Michell. Convenience indicates that you are simple to conduct business with […]