Customer Experience Management Training
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December 18, 2020
Do your employees and management know how to enforce Covid guidelines in difficult situations? It’s so important that employees are being trained how to enforce guidelines […]
December 18, 2020
Follow up = Money How many existing customers do you follow up with in a month? Most business owners are losing revenue daily by not training […]
October 12, 2018
Is Internal Customer Service Hindering the Customer Experience? I recently had a friendly and professional Direct TV technician come to my house to install updated equipment. […]
September 21, 2018
I recently read an article titled “Offering Customers Convenience and Reap the Rewards” by Joseph Michell. Convenience indicates that you are simple to conduct business with […]