Customer Experience Management Training

October 12, 2018

Do You Know What It Takes To Win Your Customers Back?

Is Internal Customer Service Hindering the Customer Experience? I recently had a friendly and professional Direct TV technician come to my house to install updated equipment. […]
September 21, 2018

10 Ways To Offer WOW Experiences Plus Convenience To Your Customers

I recently read an article titled “Offering Customers Convenience and Reap the Rewards” by Joseph Michell. Convenience indicates that you are simple to conduct business with […]
August 22, 2018

What Happened To Customer Experience?

Have Hotels Lost Their Customer Experience? On a recent road trip vacation spanning 11 days, I stayed in multiple hotel locations. I often arrived at my destination late after a long day […]
July 4, 2018

Are Your Profits Walking Out The Door?

Are you turning away business with high quote times? I recently visited a restaurant on a weeknight at 7 pm, and was quoted one hour wait time to […]