Customer Experience Management Training

December 18, 2020

What Is The Protocol For Employees Following Covid Guidelines?

Do your employees and management know how to enforce Covid guidelines in difficult situations? It’s so important that employees are being trained how to enforce guidelines […]
December 18, 2020

Why Is Follow Up The Key To Driving Revenue?

Follow up = Money How many existing customers do you follow up with in a month? Most business owners are losing revenue daily by not training […]
October 12, 2018

Do You Know What It Takes To Win Your Customers Back?

Is Internal Customer Service Hindering the Customer Experience? I recently had a friendly and professional Direct TV technician come to my house to install updated equipment. […]
September 21, 2018

10 Ways To Offer WOW Experiences Plus Convenience To Your Customers

I recently read an article titled “Offering Customers Convenience and Reap the Rewards” by Joseph Michell. Convenience indicates that you are simple to conduct business with […]