Business Reviews

July 30, 2020

Bad Reviews Happen: The Key Is In The Prompt And Empathetic Response

Why is it ok? 77.5% of customers trust a site that has a range 1 star to 5 star reviews compared to a site that has […]
June 7, 2018

Why You Must Hire A Professional Mystery Shopping Service

Most dissatisfied customers don’t complain… I have read numerous surveys indicate the majority of dissatisfied customers don’t complain, they just never return. If you don’t know what […]
May 10, 2018

Do You Complete Feedback Surveys?

Why do I, as a customer have to fill out a feedback survey and relive my BAD experience? How many times do you have a bad […]
November 8, 2017

Should You Respond To Your Business Reviews on Yelp and Trip Advisor?

YES! You must respond to every review — especially the bad ones! If you don’t respond to reviews, the impression is that you don’t care about […]