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July 30, 2020
Why is it ok? 77.5% of customers trust a site that has a range 1 star to 5 star reviews compared to a site that has […]
June 7, 2018
Most dissatisfied customers don’t complain… I have read numerous surveys indicate the majority of dissatisfied customers don’t complain, they just never return. If you don’t know what […]
May 10, 2018
Why do I, as a customer have to fill out a feedback survey and relive my BAD experience? How many times do you have a bad […]
November 8, 2017
YES! You must respond to every review — especially the bad ones! If you don’t respond to reviews, the impression is that you don’t care about […]