Why is it ok?

• 77.5% of customers trust a site that has a range 1 star to 5 star reviews compared to a site that has all 5 star reviews.
• 40% of business to business buyers say negative reviews help build credibility in a product or service
• 95% of consumers are suspicious of fake reviews if no bad ones

What do customers expect after they write a poor review?

• 34% of customers expect to get a response to their comment or review
• 32%of customers expect a private message or email response

When customers are satisfied with response…

82% of customers say getting a fast response to their issue is the #1 factor to a great customer experience

• 55% would return
• 42% would change the review or comment to a positive one
• 25% would refer the business
• 13% would delete the negative review

Check out more information at https://www.trustpilot.com/trust

If you aren’t responding to your positive and negative reviews you are losing lot of MONEY... 66% of customers are EXPECTING some kind of reply!!The key is getting those customers back in the door and getting them to refer you business. All reviews are a learning experience on how to be successful… Always review your Yelp, TripAdvisor sites and website everyday for customer comments.

We at The Hart Experience can educate you on how to respond to your reviews and how to avoid customers posting bad reviews. We also provide employee training, marketing assistance and CDC guidelines education.

We offer FREE first time assessments. Contact Debbie@thehartexperience.com 602.717.3271, www.thehartexperience.com

PS Love comments…