82% of customers say getting a fast response to their issue is the #1 factor to a great customer experience
Check out more information at https://www.trustpilot.com/trust
If you aren’t responding to your positive and negative reviews you are losing lot of MONEY... 66% of customers are EXPECTING some kind of reply!!The key is getting those customers back in the door and getting them to refer you business. All reviews are a learning experience on how to be successful… Always review your Yelp, TripAdvisor sites and website everyday for customer comments.
We at The Hart Experience can educate you on how to respond to your reviews and how to avoid customers posting bad reviews. We also provide employee training, marketing assistance and CDC guidelines education.
We offer FREE first time assessments. Contact Debbie@thehartexperience.com 602.717.3271, www.thehartexperience.com
PS Love comments…