Customer Experience Assessment/Training

The Hart Experience can evaluate and advise your business on 4 key areas that are imperative to your success. Customer Experience Assessment/Training Marketing Consulting Business Development Strategy Mystery Shops All assessments include: Pre-assessment consultation to discuss evaluation expectations. Determine preferred report method (either your specific company standard report or The Hart Experience customized report). Follow up appointment within 48 hours to review report results with General Manager/Owner on positive aspects and on areas that need improvement, providing recommendations for improved customer experience and/or marketing strategies to help you reach your revenue and business goals.

Our Customer Promise:

We treat you and your employees as we expect you to treat your customers.

P ackage 1 - 3 Day Business/Customer Experience Assessment (Additional cost for travel expenses outside of Phoenix Metro Area) Evaluate staff/manager interaction with customers and ensure customer service excellence is delivered by each member of organization. Survey facility from customer perspective. Ensure every aspect of the location meets or exceeds standard & guidelines. Evaluate staff phone procedures and etiquette. Review website for accuracy and ease of use. Access marketing and business development strategy.
P ackage 2 - 1 Day Business/Customer Experience Assessment (Choose 1 service below. Additional cost for travel expenses outside of Phoenix Metro Area) Evaluate staff/manager interaction with customers and ensure customer service excellence is delivered by each member of organization. Survey facility from customer perspective. Ensure every aspect of location meets or exceeds standard & guidelines. Access marketing and business development strategy.
P ackage 3 - Mystery Shop Visits/Customer Experience Assessment (2 Hours) (Additional cost if purchase is required and for travel expenses outside of Phoenix Metro Area) Mystery shop visit to business location (approximately 2 hours.) Evaluate staff/manager interaction with customers and ensure customer service excellence is delivered by each member of organization. Survey facility from a customer perspective this includes rating staff phone procedures and etiquette. Ensure location meets or exceeds standards & guidelines.
A dditional Services - Per Hour Rates (Additional cost for travel expenses outside of Phoenix Metro Area) Coaching on Customer Experience Best Practices Customer Experience Training Seminar for Staff (3) Month Follow Up Evaluation Marketing and Business Development Consulting On-Going Monthly Coaching Support Evaluate staff phone procedures and etiquette

When you work with The Hart Experience, you'll receive:

Honest, open communications, timely feedback and respectful consideration of your goals.